Delivery and Returns
Payment
We accept Visa, Mastercard, American Express, Google Pay, Shop Pay or Maestro card payments via Shopify payments. This is a secure payment processor and we don’t hold any payment information on our website. Order confirmations will be sent to customers immediately after completing a purchase.
Order Turnaround
We aim to dispatch orders within 1-3 business days – this can be longer during busy periods. Orders being sent to a UK address are usually delivered within 1-3 working days, but international orders can take up to two weeks to be delivered – please allow up to 3-4 weeks in transit to be safe.
Shipping
UK orders
Shipping within the UK is charged at £4.95, or free for orders of £75 and over. UK orders are shipped via Royal Mail.
International orders
International shipping is charged at £9.95 for EU orders (free over £100) and £14.95 for the rest of the world (free over £150)
International orders are shipped with Royal Mail International on a tracked service.
You will be required to sign for your package (where the service is available). If no one is available to provide a signature, a delivery card will be left at your address.
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.
**Please note – due to an increased Emergency Situation Surcharge (ESS) from our courier, we have had to temporarily increase our shipping costs.
Duties & Taxes
Please note that if your order is being shipped outside of the UK, it is subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country. Because the UK has sadly now left the EU, this now applies to orders shipping to countries in the European Union.
For this reason, VAT (at 20%) will be deducted from our standard (inc VAT) prices on orders shipping outside the UK.
Please note that deliveries may be delayed in customs.
Lost / Missing Parcels
Please notify us within 21 days if you believe your order may have been lost in transit and we can investigate with our carriers to locate the order and/or replace any lost items. Please email us with your order reference at shop@rpmt.org.uk
Returns
If for any reason your order isn’t to your liking, you can request a refund or replacement. In the case of damaged or faulty items we request that you send us a photo depicting the problem clearly, this is so that we can claim from our parcel carrier or manufacturer.
We may require that an item be returned to us before we issue any refund, in these cases we will send you a free returns label.
To request a refund or replacement item please contact the shop - we aim to get back to you within two working days.
Need help?
We hope that you find the website easy to use, but please feel free to email us if you have any problems.
Thank you for shopping with us!